Remote access is the ability to access a computer or a network remotely through a network connection. Remote access enables users to access the systems they need when they are not physically able to connect directly; in other words, users access systems remotely by using a telecommunications or internet connection.

Remote access enables remote users to access files and other system resources on any devices or servers that are connected to the network at any time, increasing employee productivity and enabling them to better collaborate with colleagues around the world.

A remote access strategy also gives organisations the flexibility to hire the best talent regardless of location, remove silos and promote collaboration between teams, offices and locations.

Technical support professionals also use remote access to connect to users' computers from remote locations to help them resolve issues with their systems or software.